Terms & Conditions

1. DEFINITIONS
In these terms and conditions:

“Account” means a credit account facility agreed in writing with the Company;

“Agreement” means the agreement for Clyde Training Solutions to provide services to the Client as set out in the Quotation and the Conditions;

“Certificate” means document issued by The Company confirming the training course has been completed to the required standard.

“Company” means Clyde Training Solutions, a company registered in Scotland with its registered office at Seaforth House, Seaforth Road North, Glasgow, G52 4JQ

“Conditions” means these terms and conditions;

“Client” means the party to whom or which Clyde Training Solutions has agreed to provide the Services;

“Quotation” means the quotation issued by The Company to the Client or in the absence of a written quotation the written correspondence between The Company and the Client in respect of the Services;

“Services” means such of the following: academic and vocational training, consultancy, and/or research services as The Company has agreed to supply to the Client in the Quotation;

2. REGISTRATION PROCESS
A Client with an Account must settle all invoices for course fees in full within thirty (30) days of the date of the Company’s invoice. Course joining instructions will be sent upon confirmation from the Client including an order number enabling the Company to invoice the Client for the training course.

A Client without an Account must pay the Training Couse fee in full at Registration to confirm the booking. Course joining instructions will be issued once the Course Fee has been received by the Company.

3. COOLING OFF PERIOD AND CANCELATION
The Client may cancel any cancel a booking at any point within seven (7) days of the booking date in writing to the company, at the address indicated below in Clause 16, and receive a full refund, however if the booking date falls within fourteen (14) days of the course start date the full fee shall remain payable.

The Customer may cancel a booking a receive a full refund by providing written notice to The Company at least fourteen (14) days prior to the training course start date. If less than fourteen (14) days written notice is provided or if the applicant fails to attend all or any part of the training course, the full fee shall remain payable.

4. TRANSFER POLICY
Once the course joining instructions have been received, The Customer may transfer to another training session by providing written notice to The Company, Seven (7) Days prior to the training course start date. If for any reason the registered client cannot attend the course another person may be nominated to attend in their place by providing notice in writing to The Company. All transfers under this clause will be subject to a GBP 25 admin fee.

5. INTEREST CHARGES
Clyde Training Solutions reserves the right to charge interest and compensation fees on all monies outstanding after the expiry of the relevant periods of payment under The Late Payment of Commercial Debts (Interest) Act 1998.

6. DATA PROTECTION
The Company shall comply with all relevant provisions of the Data Protection Act 1998 (the Act) as may be amended from time to time, and shall do nothing that causes, or may cause, the Company to be in breach of its obligations under the Act. To the extent that the Company acts as a data controller in respect of any personal data pursuant to these terms and conditions, the Company shall only process such personal data to the extent necessary to enable it to fulfil its obligations under these Terms.

7. SUPPLY OF SERVICES
Services supplied by The Company to The Client shall be supplied subject to these conditions. Any changes or additions to these services or conditions must be agreed in writing between an authorised person of Clyde Training Solutions and The Client.

The Company will supply services on demand to a minimum number.  In the result that minimum numbers are not met, The Company reserves the right to invoice for minimum numbers. In the case of external services an offsite fee will be charged and additional expenses will be added to Company account. 

If an insufficient number of bookings are received for any course, The Company reserves the right to cancel that course and either offer an alternative date or refund any pre-paid fees in full.

NOTE: Some of our services will be provided by our partner companies, and in those instances separate terms and conditions will be issued.

8. LIMITATION OF LIABILITY
Except in respect of death or personal injury caused by The Company’s negligence, or as expressly provided in these conditions, The Company shall not be liable to the client for any losses, damages, costs or other liabilities of the client whether direct or indirect or consequential including but not limited to any loss of profit or other economic losses which arise out of or in connection with the Services and the Client shall indemnify and keep indemnified The Company against claims made by third parties in respect of such loss or damage.  

9. INTELLECTUAL PROPERTY
Any intellectual property rights including copyright arising from or in connection with the Training and Competency Services shall, unless otherwise agreed in writing with the Client, belong to the Company.

10. TRAVEL AND ACCOMODATION
In the event that The Company are asked to source travel and accommodation:

  • Hotel Packages: The Company are only responsible for the booking of accommodation for the client. Any cancellation charges by the hotel will be the responsibility of the client, not of The Company. Any service supplied by the hotel is not the responsibility of The Company (food, gym etc)
  • Third party transportation: If The Company book a taxi or a car service for the client as part of the package deals, pick-ups from a third party are not our liability
  • The Company transport: If a The Company owned vehicle has been arranged to pick up the client from the hotel, set times will be arranged for pick up. If the pickup is missed by the client, The Company is not responsible to pay for transportation to or from the training centre.

11. SPECIAL REQUIREMENTS
Should The Client require further assistance or support they should advise the course instructor accordingly.  The additional support needs of clients will be taken into account when planning exercises and assessment.  

Should clients have any special dietary requirements we ask that they advise us as soon as possible.

12. ATTENDANCE AND COMPLETION OF SESSIONS
It is important that the course starts on time, as per the Joining Instructions.  Clients should therefore plan your journey to the Training Centre, allowing sufficient time to compensate for any traffic delays etc.  ANYONE ARRIVING AFTER THE COURSE START TIME WILL NOT BE PERMITTED ON THE COURSE.

All aspects of the training course must be completed satisfactorily in order for a Certificate to be issued. Failure to complete any parts of the training course for any reason will result in non-completion, however, the full course fee will remain payable and no refunds either in part or in full with be given.

In certain circumstances The Company will provide individuals the opportunity to complete any uncompleted training sessions for an additional fee to be advised by The Company.

13. DUPLICATE CERTIFICATES
A charge of GBP 15 will apply for the issue of any duplicate certificates and all requests shall me made in writing. Payment must be received in full before any duplicate certificate will be issued.

14. FITNESS AND SAFETY
All course participants must comply with the fitness and safety requirements documented in the course joining instructions at all times.

15. APPLICABLE LAW
This contract shall be governed and construed in accordance with English law and the Parties agree that the courts of England shall have exclusive jurisdiction to settle any dispute which may arise out of or in connection with the Contract.

16. NOTICES
All notices to The Company should be made to the address below:

Customer Services: customerservices@clydetrainingsolutions.com

17. PRIVACY POLICY
We do not store credit card details nor do we share customer details with any 3rd parties.