Conflict Management & Behaviour that Challenges

Health, Safety & Security

This course is designed for anyone who is working in an environment where they have direct contact with the public, or where internal conflict may arise.

On completion of the training candidates will be able to apply their newly gained knowledge and skills to avoid and resolve conflict, manage it, reduce the negative effects and progress towards a working environment free from violence.

The course will include:

  • Communication techniques
  • Recognising the escalation of violence
  • Break away techniques
  • Personal safety routines
  • Managing challenging behaviour

Required Qualifications

There are no formal entry requirements for this course.


Clyde Training Solutions is also happy to assist with accommodation bookings at local partner hotels.  Please call us to find out more details about them.